Meeting the Needs and Demands of Your Changing Community by Improving Service Delivery Through the Development of a Culturally Responsive Approach

Tuesday, October 22, 2024

2:00 PM – 3:00 PM ET

Location: 204AB

Submitter and Speaker(s)

Harry Dhillon

Superintendent
Peel Regional Police Service
Brampton, Ontario, Canada

Speaker(s)

Darren Doody

Acting Inspector
Peel Regional Police Service
Brampton, Ontario, Canada
John Versluis

Community Safety Well-Being Manager
Peel Regional Police Service
Brampton, Ontario, Canada

Police services are constantly working to meet the demands of their community. Learn how Peel Regional Police has developed a culturally responsive approach to improve service delivery. This presentation includes a case study on how Peel Regional Police embarked upon an initiative to understand and improve its service delivery with their South Asian community, which included proactively engaging and understanding the needs of the community to build trust, strengthen partnerships, and support community safety and well-being. Being culturally responsive is about tailoring your approach to reflect the unique cultural and linguistic characteristics of the communities you serve. This includes adapting the way police services communicate, engage, and respond to community needs.